Customer Feedback

"I needed 3 ice buckets urgently for a wedding and received prompt service and delivery. The website is very easy to use and l would definitely use Drinkstuff again."

"Received Lazy Spa As promised. It worked for exactly 7 days then developed a fault with the heater on the pump unit. Having read other reviews on the Internet this seemed to be a common fault. I contacted you via email and you called me back promptly. You forwarded my proof of purchase to Bestway. They called me the following day. After trying for an hour to get through to them I eventually was able to give them the serial no of the pump. They confirmed I would receive a replacement within two working days. 3 days later I contacted them to ask where the pump was, only for them to say they didn't send it because their computer said not to. I asked for an explanation and got none. I told them not to bother ringing me back as I'd wasted enough time on the phone and send me my pump as promised. I revived an email last Friday to say they had sent it. I am now waiting for the pump having not been able to use my spa for over 10 days. I think Bestway are a disgrace and will not be recommending the lazy spa to anyone until I get more than 4 days use out of it. I will also be posting this letter on the Internet."

"Very fast delivery on my items and everything came just as described on the website. Will definitely use this site again."

"Delivery was quick and well packed. The glasses are simply perfect. No breakage issues and with a cocktail inside they could not be better. Thanks"

"Ordered a Budweiser mini-fridge for my room, it arrived the next day and is perfect for storing drinks in. Fantastic service and great product, 10/10!"

"Our order was dealt with quickly and efficiently and we just love the colours of the polycarbonate champagne flutes. Great for use in the Lay z spa pool by the grand-kids for pop and by us for fizzy wine. Recommended."

"Thanks so much! Quick delivery and excellent value!!"

"Excellent service and prompt delivery."

"Your company was recommended by a friend. I am very pleased with products and service and would certainly use you again. Many thanks."

"Order arrived timely with the exception of acrylic ice cubes. I know these come indirect from another source but delivery time will be 3-weeks. A little longer than expected and although I have been e-mailed delivery updates, would have been nice to know potential lead time when I placed the order. I'm hoping it will just arrive in time for my 14th July deadline (ordered on 24th June)"

"I was very impressed with the said items and the way my order was dealt with."

"Goods received by return, and when an item was damaged, a replacement was sent without any hesitation. I would purchase again. Many thanks."

"Extremely quick delivery. Thank you."

"The best fast service we have ever had from a mail order company, thanks, will use you again."

"Great price for the goods. Received next day."

"Thank you so much for my order. Delivered on time and everything just as I imagined. I'm very pleased with all the things I ordered. Thanks again."

"Great product with great delivery service."

"Ordered the wrong item, sent it back and received refund. I then ordered the correct item and on both occasions delivery was very prompt. I would buy from this company again."

"Prompt and easy to deal with, the wife was over the moon with the glasses. Thanks, Martin"

"Nice easy transaction, Glasses well packed and arrived within a few days, very impressive service, would buy from you again."

"Excellent service received. I cannot fault it. Wish other firms were as good."

"One of the beer mugs had a tiny air bubble in the glass. This isn't important to me as I only required two and are keeping the two remaining as spares, however it does impact on your overall product quality. Delivery and packaging we all absolutely fine."

"I received my order but 3 Margarita glasses were broken."

"Very quick to deliver."

"When I ordered I was a little suspicious, however, my fears were groundless. The goods arrived very promptly in good order."

"Quick delivery and great product."

"Incredibly fast service. Ordered two bar stools late evening, received dispatch notice and tracking number the next day, and stools arrived within one hour time slot the following morning."

"Goods arrived on time, well packaged, and in good condition, would use service again. Product was good value."

"Product and price was excellent along with fast delivery, will be sure to use Drinkstuff again!"

"I ordered 4 cocktail glasses which arrived promptly and with no problems."

"Excellent service. Excellent product."

"Quick efficient service. Very pleased."

"1 glass missing from the box when it arrived, phoned Drinkstuff and a replacement was received in 2 days. Thanks. Could do with a link to 'my account' on the web site."

"Very fast shipping and received in a very good condition."

"I have bought goods from you twice, both for presents which were appreciated. Please let me know when the pink flamingo stirrers arrive. You said you expected them in Sept."

"Fantastic service! Amazingly helpful staff on the phone, delivery exactly on time!! Brilliant!!"

"Interesting range, excellent value on some essential lines. Ordering and delivery worked smoothly and swiftly. Good packaging. Will re-order as required."

"Carafes arrived well packed and very quickly. Thank you for your prompt delivery. Thought the postage was a little high though."

"Great product, great pricing and very fast delivery. Wouldn't hesitate to buy from you again."

"We ordered the items to be delivered to our venue by 12pm on the day of our event. At 11:55am the goods turned up, however were not the items ordered! I promptly phoned you to ask the correct items be delivered within the next couple of hours, however was told this was not possible and the earliest I could get them was tomorrow...not very helpful! Very disappointing as this was your mistake there was no flexibility in trying to get the correct items to me!"

"Good, quick, prompt delivery! And the merchandise was of a high quality."

"Would not hesitate to buy from these guys again!!"

"Very good."

"I was very pleased with the service and the quick order delivery time. All in all a great service."

"Great service - exactly what I ordered & received promptly."

"I had trouble tracking down wine glass holders that clip on to plates, but these are just what I wanted. Good price and quick delivery. Just the job. Many thanks."

"Great service and the communication is superb. Item delivered very quickly. I will definitely use again."

"Excellent personal service. Goods despatched and arrived exactly when requested. Items were exactly as required and worked perfectly. Job well done!"

"I ordered a Husky beer fridge on Thursday morning which was delivered on Friday afternoon, great service, only the fridge didn't work, very disappointing. I phoned Drinkstuff Monday morning, told the girl who answered my problem, she wanted to put me through to technical, I said it's a fridge, what's so hard to do, you plug it in and set the thermostat, she then had the cheek to say it's under guarantee, call the Husky help line, I told her I just want my money back, I do not buy broken goods. She then agreed to have the fridge picked up. It was picked up on the 15/6 and its now the 23/6 and I haven't heard a word from Drinkstuff. I can't blame the fridge being broken on them, but after sales service is very poor."

"Great service. Goods recieved promptly and in good condition. Good quality products."

"brilliant, fast delivery, top company. Many thanks!"

"The webpage is great, big choice and I found all I needed. Delivery is fast enough. However, there was a delay with one item, which the company forgot to put into the box. Not a big deal, got it few days later."

"Order was dispatched quickly with goods packaged with care with lots of protection for contents. Web site very easy to use and I found everything that I need for a cocktail party for my daughter to show her wedding video. Everyone looking forward to this as hen night was cocktail lessons so continuing with theme."

"Everything was fab. Quick service. Great product and also a bargain. Very pleased to have found you and will definitely be ordering again."

"Great service. Goods arrived promptly in excellent packaging. Will use again."

"Very quick service and really pleased with the product."

"Everything was great from help on phone ordering, delivery on time ad quality of the products except the Rigid Re-usable Pint Tumblers; two of them were cracked and unusable. I think it's because of they way they were packed, all 5 were stacked on top of each other and I can only assume this is what caused two to crack? I wasn't going to mention anything as the tumblers are so cheap, but seeing as you sent me this feedback email request I thought I would let you know."

"First class service - thank you."

"Very pleased with your service it was quick and efficient and very well packed."

"Quick response to emails, very helpful, quick delivery, superlative service"

"Good quality product with very quick delivery."

"Thank you your prompt and courteous service."

"Very good website. Easy to order and prompt delivery."

"Ordering easy & delivery on time. Excellent service."

"Thanks for the super speedy delivery on my recent 'cocktail bar sign' order. It was a great item and one that made my friend's birthday! We left it quite late to order (disorganised as ever!) and yet the item arrived in plenty of time and well packaged. Thank you!"

"Am very impressed with your service. I have been in touch with you about the faulty zip and I am waiting for the replacement cover. "

"Excellent service, goods arrived as ordered, in double quick time."

"As described, these guys fulfilled their part wonderfully by delivering on time, the goods were nicely and securely packed and the quality of the goods are impeccable. Hope to do business again sometime. "

"The wine glasses arrived within a few days of ordering. One of the glasses was slightly chipped on the side so I rang customer service who apologised and sent me out a replacement glass within a few days. I was impressed with the level of concern and prompt replacement - thank you, I will definitely use this company for ordering in future and recommend to friends."

"Wrong item sent first of all, however this was put right after a call to customer service."

"Simple website to buy from. Delivery was fast and efficient, with notification when the spa was on its way, and access to a tracking site to show where the product was. We even had a phone call before delivery, to say it was on its way. Thank you"

"I was very impressed with the fast and professional service I received. I will recommend to friends and family. Very well priced and packaged. Is a great addition to an avid Jack Daniels Collector! A************ Many Thanks."

"I was surprised at how fast the Lay Z Spa went up, unfortunately I was given a faulty pump so spent a few hours on the phone sorting it out to see if I could get it working. However the staff I spoke to were very professional and helped me in all ways and a new pump was dispatched straight away. I would recommend the Lay Z Spa to anybody. Already been in a few times and it's great, the best thing I ever bought."

"The new design of Spa is great it looks good sounds quieter and we think heats quicker but the zip on lid /cover is a nightmare! Despite being very careful as it was so difficult to zip up or undo after 4 spa sessions ours now won't stay zipped up at all! It seems as though the zip is not big enough for what it is stitched around no matter how little air you inflate the lid with. So we now have a brand new spa with no way of keeping the lid on to heat it up. Watch this space as I have sent my complaint and expect a rapid response from suppliers. I am not a happy bunny....."

"Just the one breakage in transit, but nothing horrendous to worry about. Prompt service & good product."

"Good quality products, fast delivery (faster than in Belgium), perfect packaging, at a competitive rate."

"Just like to say the order was placed and processed very efficiently, thank you for a good service."

"Always perfect service. Well packed and prompt. Thanks."

"Excellent service from Drinkstuff. Very quickly delivered and excellent quality goods... Thanks folks."

"Very quick and good value."

"I was very impressed at the quick and efficient service I received from Drinkstuff.com. I have never experienced such a brilliant system to track your order and know exactly when it was going to arrive! I couldn't believe that I would be given a delivery time within an hour and that it would actually arrive in that time slot!! Brilliant!! Thanks very much, I will definitely order from Drinkstuff.com again."

"Delivered bang on time as promised. Think you could teach Amazon a thing or two! Product was extremely well packed."

"The glasses are great, exactly what I 'd been looking for. The price was very reasonable while the packaging, delivery and product quality was really good. I'd happily buy from Drinkstuff again."

"Bought the JD Spirit Dispenser for the boyfriend as an extra present he loved it!"

"Great tracking service, Morning delivery on time. Great Service...Highly recomended."

"Delivery arrangements have been good. First pump I received leaked, badly. Drinkstuff told me to contact Bestway for a replacement, which I did. That pump had some kind of system fault. Drinkstuff persuaded me to accept a further replacement, when I wanted to return the goods. That arrived and, so far, has continued to work satisfactorily. I am satisfied on the basis that Drinkstuff have said they will accept return of the goods and give a full refund if the pump fails within the year. Would have been nice not to have the hassle though!"

"Many thanks for speedy delivery at a good price: it was especially good to have some biodegradable options."

"Great supplier! Great prices! Great delivery time!"

"I have ordered from this company 5 times now, they have been always polite and punctual!! A pleasure to deal with them!!! I know that if I order and pay they will deliver, on time, simple!!"

"Needed glasses for Pineau des Charentes for a funeral toast. Delivery and quality critical. Arrived next day along with Savoie wine glasses. Excellent quality, value and service."

"I bought my pack of 4 Strongbow Glasses for my daughter's boyfriend who is mad about football. I will be giving him the glasses as a surprise to use as he watches the World Cup along with his mates. The service you provided was straight forward with a speedy delivery. Thank you!! I hope to use your site in the future and, will recommend you to all I know. Good Luck!! England!!"

"I was very satisfied with the speed my order was processed and the quality of the goods that arrived. I have only one issue with the whole process, which is, when the package arrived, possibly due to being bounced around in transit, the blade of the bar knife had gone through the front cover of the book. It was not a major amount of damage but it does spoil the look a little, at least until I've used the kit a lot and the book gets various cocktails spilt over it. Apart from this minor niggle I am very pleased with my purchase and look forward to developing my new mixology skills."

"Prompt delivery, item as described, well packed to prevent breakage."

"I think this is a fantastic site with a fantastic range of products, I just wish I could buy more of them. I have purchased the Lay Z Spa kits - filters and strips etc. on a regular basis and the whole service right through from ordering to delivery is great. The products are great also. So, 5*'s from me, Thank you."

"Great service, really happy with product- nice and shiny, good for a party."

"I ordered my stuff and had it within 3 days, had a small problem with the order but I just rang up and explained and they sorted it straight away so thank you for that. I would recommend this site to all, fair prices compared to other sites and such an array of fab glasses and lots of other great stuff. If you're having a party this is the place to buy from."

"Great service and quick. Only got 9 Fuzzy Animals instead of 10 but it was cool. Thanks, will use you again."

"Thanks for an excellent service, I love my Islande shot glasses & will recommend you to my friends."

"First class service, order procedure straight forward, confirmation given with delivery date. Dispatched and received within two days of placing order."

"Very good service, delivered on time, very good on the phone."