Customer Feedback

"Some of the carafes delivered were broken and only a couple survived intact. Not the end of the world though. On telephoning to report the breakages I received good and prompt help. And the promise to eventually replace the items once new stock arrived. As I was not in a hurry for the items I am prepared to wait. Therefore I can't really complain. Yes I would use the firm again though packaging might be given a priority!!"

"Thanks. Delivery arrived on time. Product just what we wanted."

"I was very happy with the speed of the delivery, with this order and my previous one. The poker chips I've ordered were fine."

"I ordered 2 acrylic champagne flutes from you. The order was easy to complete, the glasses were delivered the next day (although I did pay for this service) and the glasses were well packaged. Overall I was very pleased with the product and the delivery."

"Lovely glasses. Very happy. Got them as a Christmas present for my sister she is going to be so pleased :) Thanks so much :)"

"Very satisfied. The order and delivery were dealt with promptly"

"Good service and quick delivery, thanks"

"Excellent service, quick delivery and everything was well packaged. Will be using you again."

"Bit pricier than another site, but I got fed up waiting for the order to arrive from them so cancelled, ordered from here and it arrived next day. Cannot fault the service provided, thank you."

"Great service, great product, fast delivery. Thanks so much!"

"Excellent packaging and rapid delivery. It arrived so quickly I was barely ready! Every pack was securely stored. My family were very impressed with the sets of glasses, as I have taken the time to completely renew a lot of old "part" sets, so out with the old and in with the new."

"Could not fault speed of delivery from ordering to receiving goods. Will certainly use the company again."

"Fast efficient service and friendly helpful staff. Would definitely recommend and use again."

"Great products spot on!!! With description etc."

"Dear Sir/Madam I have no problems at all and when I do use your website I always receive a good service no complaints."

"Prompt service with good communication regarding product/order. Very well packaged items. Wouldn't hesitate to use you again. Many thanks."

"Very pleased with service, prices, delivery, packaging and overall customer service. Will definitely be using this website again!"

"Living off the UK mainland we become more reliant on the internet for those different and special items. Ordering from Drinkstuff was easy, delivery was quick and the packing, which is so important when you live were we do, was first class. Thank you for your great service."

"I ordered the Savoie Wine Glasses for Lady Captain's Day in the Golf Club. They arrived in N. Ireland within 4 days and to say I was pleased is an understatement. The quality of the product, price and packaging was exemplary. I have ordered similar products for the Bar in the past and will continue to do so. Drinkstuff - a pleasure to do business with."

"I ordered 5 neon letters with the electric kit. It arrived extremely quick. The M letter unfortunately did not work so I posted it back and received a new one a few days later. Brilliant after sale service :-) Thank you."

"Order delivered on time and with minimum fuss. Very content."

"I absolutely love the cocktail glasses I ordered. I have been asked by everyone that has seen them where they are from and I have told them. They were really amazed by the price too. I kept half the glasses for myself and half for a house warming present, and the girl I got them for had a cocktail party a week later so clearly I think she must have loved them too!! The only thing I was a bit disappointed with was the delivery as 4 of the glasses came really quick and the remaining glasses arrived almost a fortnight later. I wasn't so much bothered about having to wait I just thought it would have been better if I had been informed."

"Fast delivery, good quality product! Recommended, thanks."

"Received my item with a part missing, after a call to Drinkstuff I received the missing part the next day. Fantastic service, will use this company again."

"Delivery prompt and goods as expected but spoiled by the delivery driver being rude and impatient when request made to check contents of delivery (a sealed box). Along the lines of 'I only deliver boxes mate - you sign for the box, I'll go, and you do whatever you like with it.'"

"I was pleased with the overall service after receiving my poker table top on the day specified, and this was clarified by an email I received by supplier. On opening the package I discovered damage to one of the chip holders and contacted Drinkstuff by email. They responded and then dispatched a replacement chip holder within a couple of days. I would definitely use this service again and have recommended to friends due to the selection of products and service delivery."

"I bought an ice crusher and a cocktail book as presents. The service was very quick and they arrived within a couple of days. However, the box of the ice crusher was very badly damaged - disappointing for a present! Also, the spine of the book was dented. If they had been for myself I wouldn't have minded but as a gift it was not up to standard. Sorry."

"My goods were delivered very promptly and well packaged. Overall a fast and trustworthy experience."

"Hi, overall I was really impressed with the service/product I got from you. The only thing I was disappointed in was the fact I found you through Quidco and went through them but then didn't get any cash back?? There is no point in being with them if you don't reward your customers! That was what gave you the edge over other companies so for future buying you now don't have that!"

"Thank you to all at Drinkstuff for a first class service, quality goods with speedy delivery. I would have no hesitation in recommending you to others."

"Excellent, quick service. Everything arrived securely packaged, would use this company again."

"Exactly what I wanted, efficient & very quick service - would definitely recommend and use you again."

"Excellent quality from start to finish and that was just the service! The item, a Custom Bar Sign, was of the same high quality and now hanging proudly on our wall. Excuse the pun, but CHEERS Drinkstuff!!!"

"Quick, and items were as described. My friends loved them at our party. xx"

"I ordered glasses, which were easy to find on the site, a reasonable price, and arrived promptly, well packed - can't ask for more!"

"I ordered a Soda Stream and am very happy with the product, but the service was simply excellent. There was an issue with my debit card which they called to sort out, and then it arrived the next day. Excellent!"

"Excellent service very quick delivery, I'm more than happy with the items I bought keep up the good work."

"This order came very quickly. It arrived the day after I ordered it which I was extremely pleased with. Great service."

"Good aftersales, Well done Stuart. Thanks for sorting the problem with bestway so quickly! Will buy from you again and recommend to others."

"Easy to order & delivery the next day - exactly what you want when ordering on-line. Well done Drinkstuff."

"Good service and am pleases with my glasses."

"Very happy with the speedy delivery and overall quality of products. My Brother really loves the bar sign as well as the other pieces purchased. We would definitely recommend your site to other friends."

"My order arrived promptly and payment was straightforward. The stool itself was very easy to set up. So all in all a good service and a good product I was satisfied with."

"We purchased a 24 bottle wine rack and Philips Soft Lights which are both of excellent quality and delivered when promised."

"Having bought an ice crusher from a different company which did not last 2 months before rusting, I contacted your company asking for help and advice. You were quite prompt in helping me and I must say, the ice crusher you recommended I am very happy with. I also ordered some other goods, one of which I bought due to you putting reviews onto your site and again, I am happy with this. My items were sent and received in good condition and they did not take long either. I am disappointed though that most of your glasses can only be bought in 6s or higher as I would have bought a collection."

"Was impressed with the delivery. Time that was asked for was noted, easy to order website, good."

"I chose your site because it was easy to send the item to a different address. Very easy site to use and to personalise the present, good communication and very very fast delivery."

"My order of glasses arrived and some of them had scratches on them, and they were such poor quality! So not hugely pleased with my purchase."

"Swift response to order, also the item was returned because I was in hospital and unable to collect and you swiftly responded to my emailed request to re-deliver the item. Fantastic service/fantastic support. Will definitely be back. David"

"I found exactly what I was looking for on this site, and it was cheap. Delivery was very fast and the item, which was glass, was very well wrapped. I will definitely use this company again."

"Very happy with the products and the service."

"Placed a few orders for Lay Z Spa stuff now and this firm has never let me down yet. Fast, reliable and well priced. Will always recommend."

"I ordered a Puigpull Bottle Opener for a friend when he saw mine. I am in France and he lives in England but has a house down here in France too. So I have no idea if he got it in time or if he is satisfied with it! But he has got it and I believe he is happy with it!"

"Delighted with the product, communication, service, price and very quick delivery. Have already placed a second order."

"The Regal Mahogany Bar arrived via courier in several cartons on a pallet. We started to build the bar (quite easy with 2 people), and it was when we unpacked the most important piece, the bar top, that we found a huge crack running from one corner to the edge! Rang Drinkstuff, who were very helpful and they agreed to send out a replacement asap. Top number 2 arrived via a different courier and lo and behold the same problem! It was obvious why it had happened; the bar top is very long and overhangs the pallet by some 2 foot either end. As the pallet is put down the 2 ends flex and the laminate cracks. Back on the phone to Drinkstuff and they agree to send out a 3rd top, but promise to inspect it before dispatch and improve on the packaging. Top 3 arrived promptly (packed the same as the previous two) and with no crack, but 2 horrible dents in the moulding! I have decided to live with this damage, as I can't afford to wait in yet another day for delivery but someone needs to look at the way this item is packed as its too easy to damage in transit. The bar is great if you manage to get a good one."

"Worth the effort of the construction. The base is heavier than it looks! Used one of these in France a few years ago. At last I've got my own piece of Brittany in my garden!"

"Very quick postage. Product excellent and great communications."

"Great company, all the goods arrived on time and in excellent condition. Good quality. Will definitely use this company again!"

"The shot glasses were perfect for the hen night we had at the weekend. Will definitely buy from you again. I have got you in my favourites. The slush machine may well be next on my list, brilliant fun for the kids and even more fun for us adults when made with alcohol, lol! Thank you again Shona x"

"Sales team were great, enjoyed buying from them. Thought after sales was pretty poor as the pump broke within a few days of having it and all the help I got from your company was to ring the help line of the company! Not really a great after sales tactic. The order did arrive very quickly and was easy to deal with."

"I recently ordered some shot glasses, freeflow pourers and the 4 bottle bar butler for a party. All items arrived safely and quickly and the glasses and pourers were great value for money. On the down side, none of the LED lights worked on the bar butler (on closer inspection, this seems to be because the circuits were extremely flimsy and only held together by a bit of solder which had broken off on all but one of the dispensers). As I did not have time to return the items, I used them anyway and they did the job as ordinary optics but I was disappointed by the lack of LEDs which would have made a nice addition to the party. I have ordered other items in the past though and have always been impressed so I'm hoping this disappointing product was a one-off!"

"We were very impressed with the quality of the products we ordered. The glasses were great and the ice crusher was the cheapest on there and it crushed ice quick and great. Would shop here again."

"I would certainly use Drinkstuff again, online system very easy to use and items arrived when they should have done. Items were securely packed and no breakages were found. Very good company to purchase from, 5 Star rating."

"Well what can I say! Despite reading the fantastic comments which led me to secure this purchase, I had no idea it would be as good as it was! It really got the 'party' started. I think the guy we brought it for had more fun shooting other people with it! Great for BBQ parties - wouldn't recommend indoor use!"

"I think the price was good for what I got my items for. I'm well happy with them."

"Would not hesitate to use again. Recommended to all my friends."

"Glasses arrived far quicker than expected, well packaged, totally protected and were exactly what we wanted. No surprises, no horrors, just good, quality, fast service."

"I had a small problem with my order, this was resolved extremely quickly. Excellent customer service."

"I've ordered a couple of things now for my LazySpa through this site and the service has been extremely efficient and fast. Within 3 days my order had been delivered. Very happy with the service and will use them all the time for these supplies plus will be tempted to order other products from the site as there is such a variety."

"Received my order very quickly! Excellent service!"

"Most impressed with speed of delivery. Would definitely recommend."

"Speed of order - good Price - OK Product packaging - bad, looked like the item has been stored in a puddle."

"Fast service, will do business again."

"Emails kept me up to date of when products would arrive. They all arrive extremely promply, and very well packed. All very efficient."

"What a great service! Everything I ordered turned up in perfect condition and was very prompt. I will order a lot more from the website for certain."

"I would have no problems in ordering more goods from drinkstuff very efficient and top for quality."

"Very efficient and quick delivery."

"Great service & at a good price for quality items."

"The product I ordered arrived in a secure condition a couple of days later. It was exactly what I expected and does everything I hoped it would do. I would order from Drinkstuff with confidence again."

"At last I found a company who could supply me with the cheapest water clarifier, will use your site again, well pleased."

"Prompt service, kept us well informed of delivery status and good prices."

"First class experience. Glasses delivered promptly and packaged well. Happy to recommend you to others."

"Having left it until the last minute, and having everyone else (including SodaStream) failed to find me a Penguin SodaStream you came up trumps. With wonderfully efficient and courteous service you had it delivered next day. Many thanks and well done."

"I got fantastic service from you and I would not only use you again but would definitely recommend you to friends etc. Thank you."

"A1 service, would recommend."

"My order was processed quickly and efficiently. I can only praise the service from Drinkstuff - very helpful with queries in relation to hot tub too! Keep up the good work."

"I was very pleased with the service I received from Drinkstuff. Their staff were very helpful and even though they were out of stock of the item I needed, I just gave them a ring and they managed to get hold of one for me. I was very relieved as everywhere else was out of stock too. I saved £75 on exactly the same purchase had I have bought straight from the manufacturer. My order was delivered early the next morning and by the following day my spa was up and running once more. My kids are very grateful. Many thanks. Nikki."

"Great products - quick service!"

"I was slightly disappointed to be able to order a product and pay for it, for it to be delivered nearly 3 months later. I was emailed to say about the product being out of stock, but no refund option given or as a goodwill gesture a discount on the item."

"Not long got the Laz e spa but already big hit with family. Getting chemical sorted has been biggest problem but sorted out now. One of the best things ever bought. Delivery was sharp and all the items well packaged. Very satisfied."

"Website's well laid out making ordering easy! Delivery was very quick! Item arrived slightly damaged... one phone call to customer services and this was rectified with replacement sent out - cant say fairer than that. Would certainly buy from these guys again!"

"After ordering this product I did see the same refrigerator in a supermarket for £80 which dropped to £40 in sale, which made me think this item was slightly over priced."

"Entirely satisfied with the hi-ball glasses I ordered. Fine quality, well packed."

"Very happy and impressed with your delivery of my 4 glasses, they arrived as promised, and I will definitely be using your site again in the near future."

"The quality of all the items is great as well as the fast delivery and excellent service!"

"Excellent Service!! Thank you."

"Exactly what I wanted and delivered really quickly."

"Clear and easy to use website, speedy delivery and very satisfied with the product."

"Delivery was quick, two days. Had some concerns as the packaging was damage, but thankfully nothing was damaged and all works well. Another concern was the 3 days you had to check the goods. As I work full time and my wife is disabled I was unable to check the goods for 4 days."

"My inflatable palm tree and football beer cooler were a great feature for my party, every one thought they were a great idea, thanks for prompt delivery."