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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"A very good buy. Very good price and exactly what I was looking for. Although 2 glasses were broken in transit they were very quickly replaced with no questions asked. That was very good and well appreciated. I would certainly recommend this dealer and I would return if I needed anything else. Nice doing business with you. Thank You."
Norman Axon, Sat 27th February '10
"I've found drinking from the boot to be a fulfilling and pleasurable drinking experience and have become up to 14% drunker 25% faster than drinking from a normal pint glass. On a more negative note, I have found that as the night progresses I seem adopt a German twang to my accent."
Rich Stevenson, Sat 27th February '10
"Really speedy service. Goods exactly as described and good quality and good value. Can't think of a single negative comment, very impressed."
Mrs Irene Harris, Sat 27th February '10
"Very good product. Does, everything a bottle opener should do, has a knife, a beer bottle opener is always a bonus in my line of work."
Aaron, Sat 27th February '10
"Excellent item and good quality. Arrived nice and promptly and was well packaged. I would definitely use this company again for a gift!! Thanks."
Michelle Miller, Thu 25th February '10
"Thank you for a great range of goods, easy ordering and excellent delivery service. I am so glad I have discovered Drinkstuff. The Flow Wine Rack, my first order, looks brilliant."
Anne Pays, Thu 25th February '10
"Excellent service, thank you very much."
Janet Gunning, Wed 24th February '10
"Loved the product and was impressed by the speediness of your customer service team. However, I would have been more impressed if my order had arrived the first time (in time for the occasion I ordered it for, rather than nearly a month late)!! I am glad it arrived the second time, but the Royal Mail first class post is going to lose you customers and cost you money. Please evaluate this across your business and decide whether it might be worth you altering your standard delivery method. I would think twice before ordering from you again - particularly if I was in a hurry!! Thank god your Customer Service department is quick, polite and helpful!"
Drinkstuff says: Thank you for your comments Allison. We're sorry that you had such trouble with your order. Royal Mail is a very reliable service which is used by most companies for standard delivery. The majority of orders will be delivered in 2-3 days but unfortunately some parcels can take longer. Royal Mail state that we should wait 14 days before a parcel can be deemed as lost in the post and a resend issued. If you require your goods in a hurry, we have a next day courier service for very little extra cost. We are sorry for the inconvenience caused. Goods not being delivered within 2-3 days is very rare.
Allison Hulbert, Wed 24th February '10
"Most impressed, I received my order as described in good quality and with speedy delivery. I will definitely buy from drinkstuff again."
Tommy McAdam, Wed 24th February '10
"The ease of ordering and the speed of delivery was fantastic."
Barbara Bradshaw, Wed 24th February '10
"Amazing service and very quick to deliver, top quality goods, would definitely recommend anyone to buy from these guys. A+"
David Oliviea, Tue 23rd February '10
"I have nothing else to say about Drinkstuff; excellent in every way. I would certainly buy from this firm again. After care excellent. Very pleasant staff."
Sharan Pemberton, Tue 23rd February '10
"I ordered 12 shot glasses to use for sorbets at a dinner party - they're a big enough size and a nice, simple design. And they all arrived intact!"
Nicola David, Tue 23rd February '10
"Excellent service, phoned and agreed a delivery date, no extra charge."
John Moss, Tue 23rd February '10
"Very fast delivery, really good trays, just what we wanted, will definitely use you again, thanks."
Michelle King, Mon 22nd February '10
"Was amazed at the prompt service and delivery of my order and how alike the picture was to my gummy bear. Made a wonderful pressie!!"
Brigid McNabb, Mon 22nd February '10
"Ordering process and use of site was very easy and went smoothly, was delivered a lot quicker than expected which is great and was packed safely as well. Will definitely use again and would definitely recommend. Thanks again."
Chris McCarthy, Sun 21st February '10
"This was my first order and I hope it will not be my last. First class service as I was informed daily as to were my order was up to. Arrived on time, and was well packed."
Peter Wilson, Sun 21st February '10
"Table is excellent - sturdy, good quality and really looks the part. Great value for money. Only issue was the delivery - had two table delivered damaged but Drinkstuff were very prompt and efficient with replacements. Box is large and heavy so damage in transit is to be expected. I judge customer service on how a company puts things right rather than if something goes wrong as these things happen. This is my second large value purchase from Drinkstuff and they have come up trumps again!"
Peter Buckett, Sun 21st February '10
"Product quality, great service and cost are the basic things that ensure I will be a returning customer (already used them 3 - 4 times). Thank you."
David Bissell, Sun 21st February '10
"This is the third order I have placed and still a great service, keep up the good work Drinkstuff."
Dave Larby, Sat 20th February '10
"Excellent product, first class service, well pleased."
Robert Chadwick, Thu 18th February '10
"Many thanks for such fast and well packed delivery. I was delighted with the shot glasses and have used them already. They are even suitable for children to drink non alcoholic beverages from (my 6 year old granddaughter loves to have a couple of her favourite juices from them), being well made and plastic. Very pleased customer!"
Patricia Celikbilek, Thu 18th February '10
"Great service and prices. Thank you."
Colin Young, Wed 17th February '10
"My order was dealt with very quickly and with no fuss. I would order again without worry."
Mr J. Phillips, Wed 17th February '10
"Just wanted to say that I think this is an excellent website and my order arrived so quickly. The cocktail bags are a fab idea and so easy to use. I can't wait to order more now!"
Marion McDonald, Wed 17th February '10
"The only bad thing I would have to say is at the payment stage I had problems with my card, other than that I would say the staff were very friendly and also happy to help! I have used the Cocktail mixer already and love it!"
Siobhan, Wed 17th February '10
"These things are class!! I got one for a friend and his eyes near popped out of his head when he opened it! Great idea for all Gummy Bear lovers!"
Emma, Tue 16th February '10
"Impressed by a quick and efficient service and high quality product."
Christina Phelan, Tue 16th February '10
"The 6 pint glasses were delivered very quickly, I have seached the web and you wouldnt believe how difficult it is to find pint glasses that are just that little bit different, without paying extortionate prices. Thank you!"
debbie bakewell, Tue 16th February '10
"My items arrived in good time and they were very good quality, I am very happy with my purchase."
Keith Bodinnar, Mon 15th February '10
"Excellent quality product delivered quickly and in perfect condition."
Barbara Oakley, Mon 15th February '10
"I bought a lot of martini glasses for a hen party. Unfortunately 3 out of 24 arrived broken, but I was very happy with the service, 3 replacements were sent out immediately. Good company to deal with."
Anne-Marie McDowall, Mon 15th February '10
"Great service and good glasses thanks."
W. Nix, Mon 15th February '10
"I needed 20 shot glasses ordered for the following day, I put in my order one afternoon and they arrived the next day. Perfect - just what I was looking for and at a great price!"
Carla, Mon 15th February '10
"Order arrived very fast; was well-packed and with a tracking number. Excellent service."
Gavin Kattar, Mon 15th February '10
"Brilliant, you know that the customer is valued here."
Tilman Baumann, Mon 15th February '10
"First one arrived broken, I rang them and they posted another one straight away. Excellent Service!!!!"
Rachael Rogers, Sun 14th February '10
"1 glass arrived broken, I reported it and received a replacement, no questions asked. Great service guys, very happy with the products and service you provided - TOP MARKS."
Jim McKinley, Sun 14th February '10
"Excellent service, would use again and would recommend to family and friends."
Laura, Sun 14th February '10
"I have to say that I'm really impressed with the customer service, excellent communication, excellent job to solve the issues, really polite. Really excellent delivery time, no problem, really good package, everything arrived safe and without a scratch. The only problem, and I know it not totally your fault, is your suppliers don't have an exact date to have stock and it's always changing, you guys should change! But apart from that I really recommend this site, good choice of equipment and material, good and competitive prices and good range. RECOMENDED A1"
Pedro Goncalves, Sun 14th February '10
"Quality cards for use in the cribbage league. The delivery was very quick indeed."
John Gandy, Sun 14th February '10
"An excellent customer service. Emails kept me up to date with the progress of the order including timing of the actual delivery. Very fast delivery too. Can highly recommend."
Karen Courtney, Sat 13th February '10
"Amazing item, value for money, excellent, fast delivery."
Becca, Sat 13th February '10
"Delivered promptly."
Barbara Fairman, Sat 13th February '10
"I've reviewed these glasses and order more on occasion as I entertain more."
Todd Mei, Sat 13th February '10
"Very prompt and efficient service. Was happy I could log on and track my delivery - and that it gave me a hour delivery time slot."
Candie Harris, Thu 11th February '10
"Thank you for a very quick delivery to Brugge. Everything was of a very good quality and excellent price!"
Marijke, Thu 11th February '10
"Fantastic service, thank you. We will use you again."
Janet Daliday, Wed 10th February '10
"Got my Cognac glass and warmer from here and very happy. I have been looking for one of these for ages and so glad I decided to look on the net. Keep up the great work!"
Alan Hobbs, Wed 10th February '10
"Delivered in a timely manner. Goods as described, well packaged. Would use again for sure."
Emma Card, Tue 9th February '10
"Good quality cards, but maybe I had just set my sights a little too high after reading feedback from other customers. I had expected them to be slightly better than they were. I will buy KEM cards next time to compare the quality. Excellent service from Drinkstuff, very quick delivery."
Dave, Mon 8th February '10
"Excellent prompt delivery. Very pleased with the order."
Jan Cowell, Mon 8th February '10
"The order took a little longer than expected, we had a courtesy email asking if the order for 4 of the item was correct. Whereas this was appreciated I can understand why the order was somewhat delayed. Arrived safely and in good condition."
Sian Marsh, Mon 8th February '10
"Excellent service - fast and efficient."
Valerie Morey, Mon 8th February '10
"Excellent product, speedy delivery & packed well."
Mark, Mon 8th February '10
"Excellent speedy delivery, well packaged. Thanks."
Joby Gee, Mon 8th February '10
"Was very impressed how quickly the item was ordered over the phone and was delivered."
Carla Bateman, Mon 8th February '10
"Fabulous prices, fabulous delivery!"
Rachel Mallon, Sun 7th February '10
"Product in perfect condition, packaged appropriately, arrived quickly."
Elle Tee, Sun 7th February '10
"Fantastic service, good quality goods - just try to cut down on the size of the packaging in relation to the size of the goods and help the environment with less waste."
Barrie White, Sat 6th February '10
"I will definitely deal with Drinkstuff again. My order came promptly and well packaged."
Linda Gibbons, Sat 6th February '10
"Very good service following waiting list order. Product as good as anticipated. Will order again."
Linz, Sat 6th February '10
"I take this opportunity to show my gratitude for your professionalism and seriousness. I've bought several items on your site and recommend its use. In the last purchase I made, some items were damaged in transport, which were promptly replaced without any difficulty. Greetings."
Rui Carvalho, Fri 5th February '10
"A brilliant firm to deal with, very speedy delivery even to Spain, nice to find a company that does what it says, many thanks."
Alan Lewis, Wed 3rd February '10
"Product good, and customer service good. Silly dispatch company returned the first packet but was resolved quickly and re-dispatched. Only glitch was the re-send was for only half the order, but this was rectified quickly and courteously by customer support, so no real quibbles."
Stuart Leveton, Wed 3rd February '10
"Super fast delivery, order arrived packed great."
Jonathan Walsh, Wed 3rd February '10
"Easy website to navigate and purchase. Really fast delivery, fab product. Thank you."
Joanne Goff, Wed 3rd February '10
"The goods were received really quickly and I was informed of dispatch and tracking. The product was well wrapped for protection."
Steph Verity, Tue 2nd February '10
"Kept informed of status of my order and arrived well packaged within the working week. Will be my first port of call for similar items in the future."
Fiona Paterson, Tue 2nd February '10
"An excellent service from start to finish. I ordered at 7pm on Tuesday and it arrived lunchtime Thursday. I would definitely recommend."
Andy Lacey, Mon 1st February '10
"The service from Drinkstuff was brilliant. I bought a poker table from them and the first time I used it, it fell apart. I contacted Drinkstuff and their service was first class. I reported this damage 1 month after I bought it as I had not used it but despite them wanting to know all damage within 3 days, they were very good and helpful! :-)"
Anand Rabheru, Mon 1st February '10
"Ordered on the Monday evening and the product arrived promptly on the Wednesday in time for the game on Friday, which I won, so all I can say is that they are prompt, efficient and bring you luck!"
Rohan Bettaney, Mon 1st February '10
"I ordered 3 different products and all were dispatched sharp and were delivered promptly together. Will be using this website again!"
Jordan Alabaster, Sun 31st January '10
"Happy with product, fast and efficient delivery."
Dean Marshall, Sun 31st January '10
"I was amazed to find a clapper board on your site, quality is excellent, service very good, would recommend."
Trevor Windle, Sun 31st January '10
"I ordered the product, I received the product in good time so I am happy with the service. Just slightly puzzled as to why this glass jug is no longer available elsewhere."
Tina Hawes, Sun 31st January '10
"All items came quickly and as described, thanks."
Mike Wilkinson, Fri 29th January '10
"Everything I have ordered arrived on time and service from start to finish was excellent."
Sharon Brown, Thu 28th January '10
"I recieved this on time and was happy with all the dispatch emails i recieved. The only downfall i have is that the Postage & Packaging charges were quite expensive."
Drinkstuff says: Thank you for your comments Katie. We are sorry that you are disappointed with our postage charges. We have a flat rate fee for all items so whatever size, weight or number of items bought we will charge the same for delivery.
Katie Clayton, Thu 28th January '10
"Many thanks. I received all items. Delivering a bit longer than I was expecting and a little bit expensive. Anyway I hope for further cooperation ;-) Regards Agnes."
Agnieszka Wardas, Thu 28th January '10
"Thank you for actioning the order so quickly. The only complaint I have was that I was twice unable to get a reply from your orderline number & had to go via another extension."
Drinkstuff says: Sorry that you had trouble getting through to our orderline Dot, we receive a high number of calls daily and occasionally all our operators might be otherwise occupied.
Dot Blake, Wed 27th January '10
"It took just 48hrs for my order to arrive and I was very pleased with the quality and just as importantly the price for the cocktail shaker and accessories. I wouldn't hesitate to use Drinkstuff again and will certainly recommend the site to others."
Alan Coome, Tue 26th January '10
"Excellent service very quick and easy. Lovely product and very reasonable. Will certainly use again."
Gail Litster, Tue 26th January '10
"You delivered promptly and I had no troubles at all. Item was as described and I was notified of dispatch within 2 hours of placing my order. I am very happy with the service I received."
Samina, Tue 26th January '10
"Muito bom. Envio rápido, produto bem protegido para o transporte. Aconcelho. Translation: Very good. Fast shipping, product well protected for transport."
Nilton, Tue 26th January '10
"Great service no problems and arrived on time. Will use this again."
Lynne, Tue 26th January '10
"Great service. Great book. Will definitely be back to the site for more gift inspiration."
Janice Griffiths, Tue 26th January '10
"Excellent service. Speedy delivery of excellent product. Customer service was very helpful."
Brian Birch, Mon 25th January '10
"Thank you for your very efficient service - everything arrived in good condition and extremely quickly - I would not hesitate to use your company again."
Patricia, Mon 25th January '10
"I had been searching for a digital luggage scale and could not find it anywhere in the shops and decided to search online, and found it through drinkstuff and found it to be £5.00 cheaper than anywhere else.The product arrived promptly and in perfect condition i would definately reccommend Drinks company.Thank you for providing an excellent service."
A Khan, Mon 25th January '10
"EXCELLENT SERVICE FAST DISPATCH, WHEN THERE WAS A PROBLEM NO QUESTIONS ASKED REPLACEMENT WITH IN A FEW DAYS AT NO EXTRA COST . NOW WHY CARNT EVERY COMPANY BE LIKE THAT."
mr b edge, Mon 25th January '10
"we received the items we ordered promptly, they were very well packaged and we were completely satisfied."
kerry, Mon 25th January '10
"Excellent, fast service. Will certainly buy from them in the future!!"
Edwina, Mon 25th January '10
"I placed an order just before Xmas and it came very quickly. I had bought myself a few extra bits on the order and when opened my new set of pool balls to use them I had a faulty set with 2 balls not up to standard. I called Drinkstuff to report this and they replaced the whole set of balls without any hesitation and they came the next day. That's what I call service."
James Wilford, Sun 24th January '10
"Realising that I couldn't source locally all the items I needed for a very special cocktail party, and leaving it until the last minute, I ordered all the professional equipment on the Monday for shipping to Jersey. By Thursday everything had arrived and I was delighted with the quality, as were the three cocktail barman I'd hired (not from Drinkstuff!). Well done. Highly recommended."
Gary Bowles, Sat 23rd January '10
"The game arrived in excellent condition, though it was posted on 5th Jan and took the couriers 12 days to deliver. My query over the delay was dealt with in a friendly and proficient manner. I would not hesitate to use this company again."
Drinkstuff says: Thank you for your comments Helena, unfortunately, the heavy snow caused all manner of delays across the country.
Helena Myers, Thu 21st January '10
"A pair of large shoes were ordered, however a medium pair were delivered. This meant I needed to pay an extra £9.99 delivery charge since the recipient of the gift was no longer at her UK address, and the correct size had to be sent to Germany. However customer service was good once the mistake was discovered."
Colin Cramond, Thu 21st January '10
"I have already sent you an email concerning the fact that the advert described the goods as 29cl when in actual fact they are only 25cl and the reply was that it would be looked into."
Drinkstuff says: Hi Gary, sorry that you feel that you were mislead with your product. The Irish Coffee Glasses have been one of our biggest sellers over the Christmas period and we have not received any other complaints.
We have measured a few of the glasses from different boxes and each time they are 29cl, and the box they are packaged in also states that they are 29cl. We can't work out how your glasses could only be 25cl.
G.White, Wed 20th January '10
"Very good :)))) Excellent service ! Really quick delivery. I would buy here again!"
Agnieszka Ziola, Wed 20th January '10

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